How to Connect Slack Workspace to Salesforce Commerce Cloud Business Manager

The Business Manager generates notifications/alerts when certain events occur. A few such events are given below.

You can see these notifications within Business Manager when you click on the bell icon at the top right corner.

However, one must have access to Business Manager to see the above screen.

This blog talks about how to push these notifications to Slack channels so that one can view the notifications in Slack without logging into Business Manager.

Follow the below steps to integrate Slack workspace with Salesforce Commerce Cloud Business Manager to push the Business Manager notifications directly to Slack channels.

To connect Slack to Business Manager, you need a “Slack bot token/ Bot User OAuth Token” for your Slack workspace. Complete the below steps to generate one.

2. Go to Settings & Administration > Manage Apps. This will open a new browser window.

3. In the new browser window, click Build link.

4. Click Create an App button. This will open a modal window.

5. From the modal window, select From an app manifest.

6. Select your workspace and click Next.

8. Click Next.

9. Click Create.

10. Go to OAuth & Permissions and click Install to Workspace. This will redirect you to a new page.

11. In the new page, click Allow.

12. Copy Bot User OAuth Token.

1. Log in to your SFCC Business Manager and go to Administration > Operations > Notification Settings > Slack.

2. Click Connect to Slack Workspace.

3. Click Next.

4. Enter your Slack Workspace Name & Token (You copied this in the previous section), then click Connect Workspace.

1. Go to the Settings tab. Under the Slack Channel column for the individual events, select the Slack Channels to which you would like to push the notifications. Settings will be auto-saved.

That’s it. Your Business Manager is now integrated with Slack. From now, you will start receiving notifications to your slack channel like the one below whenever a new notification is generated in the Business Manager. Your team added to this channel will be able to see the notifications without requiring access to Business Manager.

What’s Next — It is also possible to programmatically generate the notifications/alerts and push them to slack channels. We will see them in our next blog post.

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